Privacy Policy

Introduction

Prime Trade Auctions Pvt. Ltd. We are committed to safeguarding the privacy of our users. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website and services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our platform.

1. Personal Identification Information

We collect personal identification information from you only when voluntarily provided. This information may include, but is not limited to:

• Name, email address, phone number, mailing address.
• PAN, TIN, Aadhaar, or other statutory identifiers.
• Business-related information such as trademarks, patents, or products/services you offer, GST information.

Purpose of Collection:

• To facilitate your participation in auctions.
• To provide updates, respond to inquiries, and process transactions.
• To comply with legal and regulatory requirements.

Consent:

We collect personal information only with your explicit consent, obtained during account registration or transaction initiation.

2. Non-Personal Identification Information

We may collect non-personal information automatically, including:

• Browser type, operating system, and device details.
• IP address, login details, and cookies.
• Digital signature certificates used for authentication.

Purpose of Collection:

• To improve our services, analyse trends, and enhance user experience.

3. Cookies

Our website uses cookies to enhance functionality and provide personalized experiences. You may choose to disable cookies via your browser settings, but this may limit certain features of the website.

4. Use of Collected Information

We use your information for the following purposes:

• To process and complete auction transactions.
• To provide customer support and respond to queries.
• To send transactional emails, SMS, or other notifications.
• To comply with legal obligations, such as statutory reporting.

Data Sharing:

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

• With government agencies as required by law.
• To complete a transaction, you have authorized.
• When required to comply with a legal obligation, such as a court order.

5. Security Practices

We adopt stringent security practices to protect your data from unauthorized access, alteration, or destruction. These measures include:

• Secure encryption for sensitive data.
• Regular audits of our systems for vulnerabilities.
• Adherence to industry standards such as ISO/IEC 27001. (ISO/IEC 27001 is an international standard that outlines requirements for information security management systems)

6. Data Retention

• Personal data: Retained as long as necessary for transactional or legal purposes.
• Account deletion: Personal data is purged within 30 days of deletion, except where required for statutory compliance.
• Non-personal data: Retained for analytical purposes only.

8. User Rights

You have the following rights:

• Access and Update: View and update your personal information.
• Data Portability: Request a copy of your data in a portable format.
• Account Deletion: Request deletion of your account and associated data.

To exercise these rights, contact us at the details provided below.

9. Grievance Redressal

We have appointed a Grievance Officer in compliance with the IT Rules, 2021 Rule 3(2)of Information Technology (Intermediary Guidelines and Digital Media Ethics Code) to address your concerns:

Grievance Officer: Mr. Himanshu Bansal
Email: himanshubansal100@gmail.com

All grievances will be addressed within 30 days of receipt.

10. Disclaimer

Prime Trade Auctions Pvt. Ltd. is not liable for unauthorized access to data caused by hacking, phishing, or other unlawful activities any expense, loss or damage including, without limitation, indirect or consequential loss or damage whatsoever arising from use or loss of use, arising out of or in connection with the use of this website. We are committed to reporting data breaches to affected users and statutory authorities as required by law.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Fatehgarh Sahib.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Users are encouraged to review this policy periodically for updates. Continued use of the website constitutes acceptance of the revised policy.

Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Prime Trade Auctions Pvt. Ltd.
Email: admin@primetradeauctions.com